If you have a question that we haven't answered, please call or email. We are happy to help.
- Q. Why can't I find pricing on your website
- We sell to the trade only and therefore respect their right to privacy on this issue. We are happy to provide pricing to qualified buyers.
- Q. How do I order samples?
- A. You can order samples from our website. You'll find the "Order Leather Samples" tab, under "Contact" on the main tool bar at the top of the page. Or, click for a short cut to "Order Leather Samples". There you will find our collections available.
- Q. If I want to order a custom color is there a minimum amount?
- Yes. In order to create a custom color our tannery needs to process 3 hides. This represents about 165 square feet of leather.
- Q. How big is the average hide?
- Typically our hides are 55 square feet. Check out "Measuring Hides"under "FAQ" on the main toolbar. That page also provides some helpful tips on measuring for your order.
- Q. If I'm ordering leather from the stock collection how long will it take tdt arrive?
- Stock leather ships from our Italian office. Once your payment has been processed we need 1-2 days to pull and package, and shipping takes about 3 business days depending on your location and the type of shipping you choose.
- Q. How long will my custom order take?
- Once your paint or fabric sample reaches our Italian offices, it usually takes two weeks to produce a sample. From there, we need to send that sample to you for approval. Once that's done, the hides will take two to three weeks to produce; then they're ready to ship to you.
- Q. How much is shipping?
- Cost is determined by weight, distance, and urgency. We have the best rates available as we do a great deal of business with our overseas courier. We're sure you'll be pleasantly surprised. You can use the checkout option to calculate shipping costs, or give us a call and we'll work it out for you.
- Q. Can I order a portion of a hide?
- No, Hydes sells complete hides only. See "Measuring Hides" for a diagram of a whole hide.